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IT Survey 2007 Results - original file

by dchan — last modified 2007-02-01 16:00

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<title>SurveyMonkey.com - The easiest way to create online surveys.</title><head><meta name="keywords" content="SurveyMonkey,surveys,free,research,polls,voting,activespace,flashbase,bitlocker,Filemaker,market,analyze,tool,web,decisions,planning,strategy,Community,forms,formsite,workgroups,cgi,database"><meta name="description" content="SurveyMonkey.com is a revolutionary new tool to create and publish custom surveys in minutes, and then view results graphically and in real time.">
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<body link='#333366' text='#000000' aLink='#333366' vLink='#333366' marginwidth='0' marginheight='0' leftmargin='0' topmargin='15'><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">1. Have you ever used IT suppport?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>yes</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="89%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>89</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>81</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">no</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="10%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">11%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">10</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>91</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>1</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">2. If yes, how satisfied were you with the support you received?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>very satisfied</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="46%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>47</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>39</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">satisfied</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="45%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">45.8%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">38</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">neutral</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="6%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">6%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">5</span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">unsatisfied</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="1%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1.2%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">very unsatisfied</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>83</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>9</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">3. How often do you use IT support?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">several times a week</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="7%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">7.3%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">6</span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">once a week</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="17%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">17.1%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">14</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>once a month</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="46%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>46.3</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>38</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">once in six months</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="25%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">25.6%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">21</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">once a year</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="3%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">3.7%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">3</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>82</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>10</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">4. How long did it take for your problem to be solved?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>within 8 hours</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="45%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>45.7</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>37</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">24 hours</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="32%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">32.1%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">26</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">1 week</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="17%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">17.3%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">14</span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">1 month</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="1%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1.2%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">not solved yet</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="3%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">3.7%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">3</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>81</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>11</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">5. What problems do you most commonly bring to the IT staff (ie: e-mail, file formating and saving, equipment problems)?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr><td valign=center height=24 bgcolor="#cccccc" align="right"><table height="1%" border="0" cellpadding="0" cellspacing="0"><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width=10 height=17></td><td valign="center" align="right"><span class="TextTiny"><b>&nbsp;Total Respondents&nbsp;&nbsp;</b></span></td></tr></table></td><td width=55 height="24" align="center" bgcolor="#cccccc"><span class="TextTiny"><b>74</b></span></td></tr><tr><td height=24 bgcolor="#dddddd" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td  height="24" align="center" bgcolor="#dddddd"><span class="TextTiny" style="color:#666666"><b>18</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">6. If no, you have not used IT support, why not?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="24"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr><td bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">don't know how</span></td></tr></table></td><td valign="center" bgcolor="#ffffff" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0</span></td></tr><tr><td bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">too much hassle</span></td></tr></table></td><td valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="5%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">5.9%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr><td bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">takes too long</span></td></tr></table></td><td valign="center" bgcolor="#ffffff" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0</span></td></tr><tr><td bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny"><B>have not needed support</B></span></td></tr></table></td><td valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="41%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>41.2</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>7</B></span></td></tr><tr><td bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">other staff helped</span></td></tr></table></td><td valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="23%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">23.5%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4</span></td></tr><tr><td bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">Other (please specify)</span></td></tr></table></td><td valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="35%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">35.3%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">6</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>17</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>75</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">7. Do you feel you have sufficient training for the following applications?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="24"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" align="center" bgcolor="#cccccc" width="33.3333333333333%"><span class="TextTiny"><b>Yes </b></span></td><td valign="center" align="center" bgcolor="#cccccc" width="33.3333333333333%"><span class="TextTiny"><b>No</b></span></td><td valign="center" align="center" bgcolor="#cccccc" width="33.3333333333333%"><span class="TextTiny"><b>N/A</b></span></td><td bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">OpenOffice</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>38% (33)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">37% (32)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">25% (22)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>87</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Web Content Management (Plone)</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">15% (13)</span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny"><b>59% (52)</b></span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">26% (23)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>88</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Web Browser (FireFox, Internet Explorer, Safari)</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>64% (57)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">24% (21)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">12% (11)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>89</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Delicious (Web bookmark manager)</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">15% (13)</span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny"><b>54% (48)</b></span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">31% (28)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>89</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Network File Saving and Sharing</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">37% (33)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>53% (47)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">10% (9)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>89</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Network File Backups</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">25% (22)</span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny"><b>57% (50)</b></span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">17% (15)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>87</b></span></td></tr><tr><td bgcolor="#cccccc" colspan="4" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>89</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="4" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>3</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">8. Have you ever used OSCAR support?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>Yes</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="65%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>65.8</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>50</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">No</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="34%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">34.2%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">26</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>76</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>16</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">9. If yes, how satisfied were you with the support you received?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>very satisfied</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="43%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>43.1</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>22</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">satisfied</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="31%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">31.4%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">16</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">neutral</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="19%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">19.6%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">10</span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">unsatisfied</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="3%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">3.9%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">2</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">very unsatisfied</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="1%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">2%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>51</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>41</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">10. How often do you use OSCAR support?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">several times a week</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="9%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">9.8%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">5</span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">once a week</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="13%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">13.7%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">7</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>once a month</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="35%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>35.3</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>18</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">once in six months</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="33%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">33.3%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">17</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">once a year</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="7%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">7.8%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>51</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>41</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">11. How long did it take for your problem to be solved?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>less than 8 hours</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="52%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>52</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>26</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">24 hours</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="10%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">10%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">5</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">1 week </span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="20%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">20%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">10</span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">1month</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">0</span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">not solved yet</span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="18%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">18%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">9</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>50</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>42</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">12. If no, you have not used OSCAR support, why not?
</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="24"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr><td bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">don't know how</span></td></tr></table></td><td valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="4%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4.5%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr><td bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">too much hassle</span></td></tr></table></td><td valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="4%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4.5%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr><td bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">takes too long</span></td></tr></table></td><td valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="4%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4.5%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">1</span></td></tr><tr><td bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny"><B>have not needed support</B></span></td></tr></table></td><td valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="50%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>50</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>11</B></span></td></tr><tr><td bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">other staff helped</span></td></tr></table></td><td valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="31%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">31.8%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">7</span></td></tr><tr><td bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center"><img src="http://www.surveymonkey.com/images/shim.gif" height="13" width="1"></td><td>&nbsp;</td><td valign="center" align="right"><span class="TextTiny">Other (please specify)</span></td></tr></table></td><td valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="22%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">22.7%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">5</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>22</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>70</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">13. Do you feel you have sufficient training for the following OSCAR applications?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="24"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" align="center" bgcolor="#cccccc" width="33.3333333333333%"><span class="TextTiny"><b>Yes</b></span></td><td valign="center" align="center" bgcolor="#cccccc" width="33.3333333333333%"><span class="TextTiny"><b>No </b></span></td><td valign="center" align="center" bgcolor="#cccccc" width="33.3333333333333%"><span class="TextTiny"><b>N/A</b></span></td><td bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Appointment scheduling </span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>73% (55)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">7% (5)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">20% (15)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>75</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">E-chart module</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny"><b>68% (50)</b></span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">9% (7)</span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">23% (17)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>74</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Prescription module</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>47% (35)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">16% (12)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">37% (28)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>75</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Billing</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny"><b>47% (35)</b></span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">16% (12)</span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">36% (27)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>74</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Resources module</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">31% (23)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>44% (33)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">25% (19)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>75</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">E-form</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny"><b>54% (40)</b></span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">20% (15)</span></td><td height="24" bgcolor="#ffffff" align="center" width="33%"><span class="TextTiny">26% (19)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>74</b></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" valign="center" width="200"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td align="right" width="100%"><span class="TextTiny">Reporting</span></td><td width="3"><img src="http://www.surveymonkey.com/images/shim.gif" width="3"></td></tr></table></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">31% (23)</span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny"><b>42% (31)</b></span></td><td height="24" bgcolor="#eeeeee" align="center" width="33%"><span class="TextTiny">27% (20)</span></td><td height="24" bgcolor="#dddddd" valign="center" align="center" width="1%"><span class="TextTiny"><b>74</b></span></td></tr><tr><td bgcolor="#cccccc" colspan="4" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>75</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="4" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>17</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">14. If you could remove one feature from OSCAR, what would it be?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr><td valign=center height=24 bgcolor="#cccccc" align="right"><table height="1%" border="0" cellpadding="0" cellspacing="0"><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width=10 height=17></td><td valign="center" align="right"><span class="TextTiny"><b>&nbsp;Total Respondents&nbsp;&nbsp;</b></span></td></tr></table></td><td width=55 height="24" align="center" bgcolor="#cccccc"><span class="TextTiny"><b>47</b></span></td></tr><tr><td height=24 bgcolor="#dddddd" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td  height="24" align="center" bgcolor="#dddddd"><span class="TextTiny" style="color:#666666"><b>45</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">15. What slows you down the most in OSCAR?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr><td valign=center height=24 bgcolor="#cccccc" align="right"><table height="1%" border="0" cellpadding="0" cellspacing="0"><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width=10 height=17></td><td valign="center" align="right"><span class="TextTiny"><b>&nbsp;Total Respondents&nbsp;&nbsp;</b></span></td></tr></table></td><td width=55 height="24" align="center" bgcolor="#cccccc"><span class="TextTiny"><b>60</b></span></td></tr><tr><td height=24 bgcolor="#dddddd" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td  height="24" align="center" bgcolor="#dddddd"><span class="TextTiny" style="color:#666666"><b>32</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">16. Do you wish to participate in the prize draw for completing the survey?</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr height="22"><td bgcolor="#cccccc" align="right" width="200"><img src="http://www.surveymonkey.com/images/shim.gif" width="200" height="1"></td><td valign="center" bgcolor="#cccccc" width="100%">&nbsp;</td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Percent</b></span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><b>Response Total</b></span></td></tr><tr height="24"><td height="24" bgcolor="#ffffff" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny"><B>Yes</B></span></td></tr></table></td><td height="24" valign="center" bgcolor="#ffffff" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="95%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>95.4</B>%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny"><B>83</B></span></td></tr><tr height="24"><td height="24" bgcolor="#eeeeee" align="right" width="200"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" valign="center">&nbsp;</td><td>&nbsp;</td><td align="right"><span class="TextTiny">No</span></td></tr></table></td><td height="24" valign="center" bgcolor="#eeeeee" width="100%"><img src="http://www.surveymonkey.com/images/chartspacer.gif" height="13" width="4%"></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4.6%</span></td><td align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny">4</span></td></tr><tr><td bgcolor="#cccccc" colspan="3" align="right"><span class="TextTiny"><b>Total Respondents</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#cccccc" width="1%"><span class="TextTiny"><b>87</b></span></td></tr><tr><td bgcolor="#dddddd" colspan="3" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td height="24" align="center" bgcolor="#dddddd" width="1%"><span class="TextTiny" style="color:#666666"><b>5</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table></td></tr><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="20"></td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td width="100%"><table cellpadding="0" cellspacing="0" border="0" width="100%"><tr><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td><td width="100%"><table cellpadding="0" cellspacing="0" border="0" bgcolor="#666666" width="100%"><tr><td bgcolor="#666666" valign="center" height="30" width="100%"><table height="30" width="100%" cellspacing="1" bgcolor="#666666" cellpadding="0" border="0"><tr><td valign="center" bgcolor="#dddddd" width="100%"><table cellspacing="0" cellpadding="0" border="0" width="100%"><tr><td valign="center" bgcolor="#dddddd" width="1"><img src="http://www.surveymonkey.com/images/shim.gif" width="1" height="30"></td><td width="100%" valign="center" bgcolor="#dddddd"><table width="100%" cellspacing="0" cellpadding="4" border="0"><tr><td width="100%"><span class="TextMedium">17. If yes, please provide your first and last name and e-mail address below (this information will be separated out from your survey response above).</span></td></table></td></tr></table></td></tr></table></td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="#666666"><tr><td width="100%"><table bgcolor="#666666" width="100%" border="0" cellPadding="3" cellSpacing="1"><tbody><tr><td valign=center height=24 bgcolor="#cccccc" align="right"><table height="1%" border="0" cellpadding="0" cellspacing="0"><tr><td><img src="http://www.surveymonkey.com/images/shim.gif" width=10 height=17></td><td valign="center" align="right"><span class="TextTiny"><b>&nbsp;Total Respondents&nbsp;&nbsp;</b></span></td></tr></table></td><td width=55 height="24" align="center" bgcolor="#cccccc"><span class="TextTiny"><b>82</b></span></td></tr><tr><td height=24 bgcolor="#dddddd" align="right"><span class="TextTiny" style="color:#666666"><b>(skipped this question)</b>&nbsp;&nbsp;</span></td><td  height="24" align="center" bgcolor="#dddddd"><span class="TextTiny" style="color:#666666"><b>10</b></span></td></tr></tbody></table></td></tr></table></td><td width="15"><img src="http://www.surveymonkey.com/images/shim.gif" width="15" height="1"></td></tr></table><html>
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