1. Have you ever used IT suppport?
 Response PercentResponse Total
  yes
89%81
  no
11%10
Total Respondents  91
(skipped this question)  1
2. If yes, how satisfied were you with the support you received?
 Response PercentResponse Total
  very satisfied
47%39
  satisfied
45.8%38
  neutral
6%5
  unsatisfied
1.2%1
  very unsatisfied
0%0
Total Respondents  83
(skipped this question)  9
3. How often do you use IT support?
 Response PercentResponse Total
  several times a week
7.3%6
  once a week
17.1%14
  once a month
46.3%38
  once in six months
25.6%21
  once a year
3.7%3
Total Respondents  82
(skipped this question)  10
4. How long did it take for your problem to be solved?
 Response PercentResponse Total
  within 8 hours
45.7%37
  24 hours
32.1%26
  1 week
17.3%14
  1 month
1.2%1
  not solved yet
3.7%3
Total Respondents  81
(skipped this question)  11
5. What problems do you most commonly bring to the IT staff (ie: e-mail, file formating and saving, equipment problems)?
 Total Respondents  
74
(skipped this question)  18
6. If no, you have not used IT support, why not?
 Response PercentResponse Total
 don't know how
 0%0
 too much hassle
5.9%1
 takes too long
 0%0
 have not needed support
41.2%7
 other staff helped
23.5%4
 Other (please specify)
35.3%6
Total Respondents  17
(skipped this question)  75
7. Do you feel you have sufficient training for the following applications?
Yes NoN/AResponse Total
OpenOffice
38% (33)37% (32)25% (22)87
Web Content Management (Plone)
15% (13)59% (52)26% (23)88
Web Browser (FireFox, Internet Explorer, Safari)
64% (57)24% (21)12% (11)89
Delicious (Web bookmark manager)
15% (13)54% (48)31% (28)89
Network File Saving and Sharing
37% (33)53% (47)10% (9)89
Network File Backups
25% (22)57% (50)17% (15)87
Total Respondents  89
(skipped this question)  3
8. Have you ever used OSCAR support?
 Response PercentResponse Total
  Yes
65.8%50
  No
34.2%26
Total Respondents  76
(skipped this question)  16
9. If yes, how satisfied were you with the support you received?
 Response PercentResponse Total
  very satisfied
43.1%22
  satisfied
31.4%16
  neutral
19.6%10
  unsatisfied
3.9%2
  very unsatisfied
2%1
Total Respondents  51
(skipped this question)  41
10. How often do you use OSCAR support?
 Response PercentResponse Total
  several times a week
9.8%5
  once a week
13.7%7
  once a month
35.3%18
  once in six months
33.3%17
  once a year
7.8%4
Total Respondents  51
(skipped this question)  41
11. How long did it take for your problem to be solved?
 Response PercentResponse Total
  less than 8 hours
52%26
  24 hours
10%5
  1 week
20%10
  1month
0%0
  not solved yet
18%9
Total Respondents  50
(skipped this question)  42
12. If no, you have not used OSCAR support, why not?
 Response PercentResponse Total
 don't know how
4.5%1
 too much hassle
4.5%1
 takes too long
4.5%1
 have not needed support
50%11
 other staff helped
31.8%7
 Other (please specify)
22.7%5
Total Respondents  22
(skipped this question)  70
13. Do you feel you have sufficient training for the following OSCAR applications?
YesNo N/AResponse Total
Appointment scheduling
73% (55)7% (5)20% (15)75
E-chart module
68% (50)9% (7)23% (17)74
Prescription module
47% (35)16% (12)37% (28)75
Billing
47% (35)16% (12)36% (27)74
Resources module
31% (23)44% (33)25% (19)75
E-form
54% (40)20% (15)26% (19)74
Reporting
31% (23)42% (31)27% (20)74
Total Respondents  75
(skipped this question)  17
14. If you could remove one feature from OSCAR, what would it be?
 Total Respondents  
47
(skipped this question)  45
15. What slows you down the most in OSCAR?
 Total Respondents  
60
(skipped this question)  32
16. Do you wish to participate in the prize draw for completing the survey?
 Response PercentResponse Total
  Yes
95.4%83
  No
4.6%4
Total Respondents  87
(skipped this question)  5
17. If yes, please provide your first and last name and e-mail address below (this information will be separated out from your survey response above).
 Total Respondents  
82
(skipped this question)  10